Here at Botach we want to provide you with all the information you need.
If you have questions about your order, or your looking for a product, or just want some expert advice, We are here to help!.
Our suppost team is available to answer questions from 7:00am - 3:00pm Monday - Thurday & Friday 7:00am - 12:00pm PST.
PayPal Checkout is now allowed for payment with restricted products due to Paypal's acceptable use policy.
|For those wanting to use Paypal on Restricted Items, you can purchase Botach Bucks using Paypal first, then complete your order using Botach Bucks. Click Buy Botach Bucks|
|If you order restricted products with PayPal Checkout, your order will be cancelled immediately and your payment refunded. If you wish to use PayPal for part of your order please use separate shopping carts. Click here to read PayPal's restrictions on firearms, firearm parts and ammunition.|
Guns, Receivers, actions, and frame sales require an FFL and are only allowed with the strictest adherence to federal regulations. Such orders will be held until we verify your FFL is on file.
FFL requirements are as follows:
Ammo Restrictions: Ammunition Order Form
You must be 18 or older to purchase shotgun or rifle ammunition and 21 or older to purchase handgun ammunition. All ammunition must be shipped Domestic Ground. Shipping not available for International, DC, and MA residents. Residents of CA, DE, IL, NY and OH, may have additional restrictions. Always make sure you use the correct ammunition for your firearms. Check your state and local laws for any other applicable firearms and ammunition regulations.
Illinois residents must provide a copy of your valid FOID card and driver's license to purchase ammunition. This is for orders with shipping and/or billing addresses within Illinois.
|Automatic Knife Restrictions : Automatic Knife Form
Federal regulations restrict the sale of automatic knives to anyone other than United States Military, Federal Law Enforcement, Law Enforcement, Fire, Rescue and EMT personnel with acceptance of the "Auto Knife Opening Acknowledgment Form".
|Export Policy and Restrictions
The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.
The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. Botach Tactical. will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. An accurate Automated Export System (AES) filing must be made, whether or not the exportation requires a license.
If you wish to purchase an item for ultimate shipment or use outside of the United States, please indicate this fact in your order. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, Several items on our website may require an export license, including, but not limited to, the following:
Export Policy and Restrictions - Published Policy
International Traffic in Arms Regulations (ITAR): Some of the item(s) on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State's Directorate of Defense Trade Controls. By proceeding with a transaction to purchase any ITAR restricted item(s), the Customer certifies that (i) the purchase does not require Botach Tactical to export such items, unless Botach Tactical is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from Botach Tactical without the appropriate U.S. Government export authorization; (iii) the Customer does not intend to export, transfer, sell, or furnish the item to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government export authorization; (iv) the Customer understands that a foreign person under the ITAR § 120.16 means "any natural person who is not a lawful permanent resident as defined by 8 U.S.C. § 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. § 1324b(a)(3)," and can mean "any foreign corporation, business association, trust, society, or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments, and any agency or subdivisions of government (e.g. diplomatic missions)" (See ITAR § 120.16); (v) the Customer is a U.S. Person as defined by ITAR § 120.15, meaning the Customer is a lawful permanent resident of the U.S., as defined by 8 U.S.C. § 1101(a)(20), or is a protected individual as defined by 8 U.S.C. § 1324b(a)(3), or is a "corporation, business association, partnership, society, trust, or any other entity, organization or group that is incorporated to do business in the U.S., or is a governmental (federal, state, or local) entity" (See ITAR § 120.15).
Export Administration Regulations (EAR): Some of the item(s) on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. By proceeding with a transaction to purchase any restricted item(s), the Customer certifies that (i) the purchase does not require Botach Tactical to export such items, unless Botach Tactical is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from Botach Tactical. without the appropriate U.S. Government export authorization.
Important Export Restrictions Warning!
(1) Export of some Botach Tactical products is strictly prohibited without a valid export license issued by the U.S. Department of State, in accordance withInternational Traffic in Arms Regulations (ITAR) (22 C.F.R. 120-130) or a valid export license issued by the U.S. Department of Commerce, in accordance with theExport Administration Regulations (EAR) (15 C.F.R. 730-774).
2) U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the Customer to be aware of these lists, which can be found at the following U.S. Government websites. By proceeding with any transaction, the Customer certifies that the Customer will not engage in any unauthorized transaction involving the export of Botach Tactical products to any restricted parties or destinations.
By proceeding with a transaction to purchase any items from Botach Tactical., the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies
|For further information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce Bureau of Industry and Security
U.S. Department of State Bureau of Political-Military Affairs
U.S. Department of the Treasury Office of Foreign Assets Controls
Q: How long will it take for my order to ship? A: Orders typically take approximately 24-72 hours to ship. This of course excludes weekends and/or national and Jewish holidays. If your order is placed at the end of our business day and/or weekend, you must take our business hours into consideration.
Q: Why did I receive an incomplete order? A: We try to fulfill all orders both efficiently and quickly. Even with a huge inventory and a variety of items at our disposal we are not always able to ship all items at once due to the high demands of our customers. If an item(s) is/are out of stock, it will be placed on a backorder list and shipped once it becomes available. Old orders have precedence over new or recently placed orders.
Q: Am I charged for a backordered item if it has not shipped? A: Backordered items are charged only when they are ready to be processed for shipment. If an item is out of stock, you will still be charged only for the bulk of the items that are being shipped at that particular time.
Q: Can I pick up my order if I live or am visiting locally? A: Our facilities are NOT open to the public. All walk-ins must be active law enforcement or military personnel. Identification is required upon entry into our facilities.
Q: Do I have to be in the military or a police officer to make purchases on your website? A: NO. Anyone over the age of 18 is able to purchase our products online. While we do carry certain products that are available to law enforcement and military only, most of our products are available for sale to the general public. The customer is responsible for adhering to his/her own state laws.
Q: Can I buy magazines if I am not in law enforcement? A: Yes, you can. However, we do not ship magazines that are considered “high- capacity” to civilians in states that have restrictions. Please check your local/state laws for more information.
Q: Do you ship outside of the United States? A: Yes, we do ship outside of the U.S. However, the methods of payment for international orders are different than those nationwide. We do adhere to all ITAR rules and regulations for the exportation of restricted items.
Q: What method of payment is accepted for international orders? A: Credit cards are not accepted. Payment is provided via bank wire transfers. PayPal is sometimes an appropriate method of payment. For further details regarding this Paypal option for international orders, please contact us at email@example.com.
Q: Why is my order status “Awaiting Payment”? A: “Awaiting Payment” status signifies that there are some discrepancies with the billing information on your order. Customers are contacted when necessary if further information is needed. The customer may be asked to verify his/her billing address, phone number, email, etc in order for us to confirm that the transaction is not fraudulent. We may choose not to ship an order if we have determined that the transaction is too risky due to conflicting information provided by the customer and the credit card company.
Q: I recently made a purchase, and the item is now on sale. Can I get a credit for the difference? A: We are more than happy to adjust the price for a sale item if the sale item still remains unshipped. Once the sale item has a tracking number and is therefore charged and leaving our facility, we will not reimburse for the difference.
Q: I saw the same item on another website at a lower cost, do you price match? A: We strive to maintain competitive prices for our customers. We are more than happy to beat or match any advertised price at time of purchase. Price protection plan does not apply to sale items, limited quantity offers, manufacturer’s rebates, closeouts, clearances, bulk quantity items, or typographical errors.
Q: Do you offer discounts for law enforcement or military officers? A: Yes. We do offer further discounts if and when we are able to. Please contact our Sales Department at 1-888-344-5145, or email us at firstname.lastname@example.org for quotes or discounts on your purchase.
Q: How do I place a department/agency purchase? A: You may place an order in several ways. You can contact our sales department by phone at 323-293-7770. If you are placing a purchase order and would like to be billed Net 30, you must fax or email a copy of your order that includes department letterhead to 323-443-3997 or email@example.com. You are also more than welcome to place an order on our website.
Q: What are your methods of shipping? A: All of our orders are shipped UPS or USPS . With our Free Standard Ground Shipping option we retain the right to choose the best method for freight. If the ultimate destination for your package requires a specific method because the area has limited access, you are required to pay for shipping. A customer is also required to pay for shipping if he/she needs expedited shipping .
Q: What is your return policy? A: Our return policy is backed by a 100% money back guarantee. You have 15 days from the time of your orders delivery to notify us of any intent to return merchandise. You can fill out an RMA# Form (Return Authorization) on our Customer Service page. All products must be returned in original condition and contain all manufacturer packaging and tags. If an item proves to be defective within the 15-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. We may ask that you return merchandise directly to the manufacturer if it is after our 15-day return policy if the product is covered by any manufacturer warranty.
Q: Is there any exchange fee or restocking fee? A: Yes, there is an exchange fee for returns. The exchange fee is the base shipping cost needed to have the merchandise returned to you. You will only be charged the exchange fee if you returned a product for any other reason that is not a fault of our own. This includes but is not limited to you ordering the incorrect product, not satisfied with the color or size, changed your mind about the purchase, etc. A re-stocking fee of 25% is implemented if we accept return merchandise after our 15- day return policy and if the merchandise was returned in poor condition and missing their original manufacturer packaging and/or tags. This fee is non-negotiable.
Q: My package was lost or damaged in transit. How do I get the items reshipped to me? A: You must notify us as soon as possible if your order was delivered to you in a damaged container or if the package never reached its final destination. If the package never reached its destination, we will have to contact the freight company and file a Claim. A tracer will be initiated and an investigation will commence. We are not able to ship any replacements until we have a confirmation from the freight company that the package was located at one of their facilities or until they conclude that the package was indeed lost. The Claim process takes approximately 3-14 business days. If the package was damaged in transit, you must keep any and all container and packaging material. UPS or USPS will want to inspect the package themselves for any insurance purposes.
Q: I accidentally input the wrong address but my order has already shipped, can I change the shipping address? A: Yes, in most cases we are able to fix and intercept the package once it’s already in transit. You must contact us as soon as possible as this option has a limited time frame. You will be responsible for covering any shipping surcharges and fuel charges that the shipper requires. Any additional charges will be billed to the credit card on file for the purchase.
Q: How can I cancel my order? A: You may cancel your order via email at firstname.lastname@example.org or by phone at 1-888-344-5145 if a tracking number is not yet available for the item or order. The sooner you do it, the better it is as we cannot guarantee return of package once it’s in transit and you will be required to cover any fuel charges if the package has already shipped and you decided to cancel late.
Q: How can I add an item to my order? A: With the Free Ground Shipping on all orders, your best option is to just place a new order for the any additional items needed. We cannot guarantee the change you requested will be implemented if the order is already being processed in our shipping department.
Q: What is the ETA (estimated time of arrival) for the items on backorder? A: ETA’s vary depending on the manufacturer of the product you ordered. The standard eta for most out of stock items is between 10-15 business days. This does not include an eta for special ordered items or scopes i.e. Trijicon or Leupolds. Eta’s for optics may take longer than the standard time frame mentioned.Be advised that ETA’s are liable to change depending on the manufacturers or to high demand of a certain product.
Q: How long does it take for a refund to show up in my account? A: Funds take anywhere from 24-72 hours to be processed back into your account. You are always notified of any credit issued to you via email.
Our return policy is backed by a 100% money back guarantee. You have 15 days from the time of your orders delivery to notify us of any intent to return merchandise. You can fill out an RMA# Form (Return Authorization) on our Customer Service page. All products must be returned in original condition and contain all manufacturer packaging and tags. If an item proves to be defective within the 15-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. We may ask that you return merchandise directly to the manufacturer if it is after our 15-day return policy if the product is covered by any manufacturer warranty.
Your business is very important to us, please call us or fill out the form below and we will contact you as soon as possible
Our Team of Professional Specialists are ready to serve you and earn your business.
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If we don't have it we will source it out for you.
Direct Phone/Fax, General Sales & Service (323)545-6751, GSA Only (786)282-8680 or complete the form below.
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