Here at Botach we want to provide you with all the information you need.
If you have questions about your order, or your looking for a product, or just want some expert advice, We are here to help!.
Our suppost team is available to answer questions from 7:00am - 3:00pm Monday - Thurday & Friday 7:00am - 12:00pm PST.
Restrictions
PayPal Checkout is disabled For use with Restricted products due to their acceptable use policy. If you wish to use PayPal for part of your order please use separate shopping carts
Magazine Restrictions There are currently no federal restrictions on the sale of high capacity magazines, but several states do have their own restrictions.
California: No magazines over 10 rounds, LE ok with credentials.
Colorado: No magazines over 15 rounds, LE ok with credentials.
Connecticut: No magazines over 15 rounds, LE ok with credentials.
District of Columbia: No magazines over 10 rounds, Including LE.
Hawaii: No handgun & rifle magazines over 10 rounds.
Maryland: No magazines over 10 rounds, Including LE.
Massachusetts: No magazines over 10 rounds, LE ok with credentials (Including Retired LE).
New Jersey: No magazines over 15 rounds, Including LE.
New York: No magazines over 10 rounds, LE ok with credentials.
Firearms Restrictions Guns, Receivers, actions, and frame sales require an FFL and are only allowed with the strictest adherence to federal regulations. Such orders will be held until we verify your FFL is on file.
FFL requirements are as follows:
It must be a current, certified-copy with an original signature in ink!
If it has been changed or altered in any way it will be considered invalid.
FFL purchases will only be sent to the address on the FFL - no exceptions.
We will keep your FFL on file until it expires, at which time you will need to send us a renewed, certified copy.
You must be 18 or older to purchase shotgun or rifle ammunition and 21 or older to purchase handgun ammunition. All ammunition must be shipped Domestic Ground. Shipping not available for International, DC, and MA residents. Residents of CA, DE, IL, NY and OH, may have additional restrictions. Always make sure you use the correct ammunition for your firearms. Check your state and local laws for any other applicable firearms and ammunition regulations.
We cannot ship ammunition to the following:
Massachusetts
District of Columbia
Hawaii
Alaska
P.O. Boxes
APO/FPO Addresses
International Addresses
U.S. Territories
U.S. addresses having zip codes beginning with (606, 607, 608)
U.S. addresses having zip codes beginning with (100, 101, 102)
Illinois residents must provide a copy of your valid FOID card and driver's license to purchase ammunition. This is for orders with shipping and/or billing addresses within Illinois.
Federal regulations restrict the sale of automatic knives to anyone other than United States Military, Federal Law Enforcement, Law Enforcement, Fire, Rescue and EMT personnel with acceptance of the "Auto Knife Opening Acknowledgment Form".
Export Policy and Restrictions
The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.
The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. Botach Tactical. will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. An accurate Automated Export System (AES) filing must be made, whether or not the exportation requires a license.
If you wish to purchase an item for ultimate shipment or use outside of the United States, please indicate this fact in your order. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, Several items on our website may require an export license, including, but not limited to, the following:
Generation 2, 3, or 4 Night Vision Equipment and Night Vision Accessories
Thermal Imaging Equipment and Heat Seekers
Optical Sighting Equipment and Tactical Lights (both Hand-Held and Weapon-Mountable), Accessories, and Mounting Hardware
Tactical Gear and Weapon Accessories
Knives
Military Apparel including Body Armor, Helmets and Helmet Accessories, and Shields
Some Laboratory Equipment
Some Electronic Equipment
Export Policy and Restrictions - Published Policy
International Traffic in Arms Regulations (ITAR): Some of the item(s) on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State's Directorate of Defense Trade Controls. By proceeding with a transaction to purchase any ITAR restricted item(s), the Customer certifies that (i) the purchase does not require Botach Tactical to export such items, unless Botach Tactical is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from Botach Tactical without the appropriate U.S. Government export authorization; (iii) the Customer does not intend to export, transfer, sell, or furnish the item to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government export authorization; (iv) the Customer understands that a foreign person under the ITAR § 120.16 means "any natural person who is not a lawful permanent resident as defined by 8 U.S.C. § 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. § 1324b(a)(3)," and can mean "any foreign corporation, business association, trust, society, or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments, and any agency or subdivisions of government (e.g. diplomatic missions)" (See ITAR § 120.16); (v) the Customer is a U.S. Person as defined by ITAR § 120.15, meaning the Customer is a lawful permanent resident of the U.S., as defined by 8 U.S.C. § 1101(a)(20), or is a protected individual as defined by 8 U.S.C. § 1324b(a)(3), or is a "corporation, business association, partnership, society, trust, or any other entity, organization or group that is incorporated to do business in the U.S., or is a governmental (federal, state, or local) entity" (See ITAR § 120.15).
Export Administration Regulations (EAR): Some of the item(s) on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. By proceeding with a transaction to purchase any restricted item(s), the Customer certifies that (i) the purchase does not require Botach Tactical to export such items, unless Botach Tactical is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from Botach Tactical. without the appropriate U.S. Government export authorization.
Important Export Restrictions Warning!
(1) Export of some Botach Tactical products is strictly prohibited without a valid export license issued by the U.S. Department of State, in accordance withInternational Traffic in Arms Regulations (ITAR) (22 C.F.R. 120-130) or a valid export license issued by the U.S. Department of Commerce, in accordance with theExport Administration Regulations (EAR) (15 C.F.R. 730-774).
(2) U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the Customer to be aware of these lists, which can be found at the following U.S. Government websites. By proceeding with any transaction, the Customer certifies that the Customer will not engage in any unauthorized transaction involving the export of Botach Tactical products to any restricted parties or destinations.
By proceeding with a transaction to purchase any items from Botach Tactical., the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies
For further information regarding the applicable laws, regulations, and policies contact:
U.S. Department of Commerce Bureau of Industry and Security Tel.: (202) 482-4811 Website: http://www.bis.doc.gov
U.S. Department of State Bureau of Political-Military Affairs Directorate of Defense Trade Control Tel.: (202) 663-1282 Website: http://www.pmddtc.state.gov
Q:
How long will it take for my order to ship? A: Orders
typically take approximately 24-72 hours to ship. This of course
excludes weekends and/or national and Jewish holidays. If your order is
placed at the end of our business day and/or weekend, you must take our
business hours into consideration.
Q:
Why did I receive an incomplete order? A: We try to fulfill
all orders both efficiently and quickly. Even with a huge inventory and
a variety of items at our disposal we are not always able to ship all
items at once due to the high demands of our customers. If an item(s)
is/are out of stock, it will be placed on a backorder list and shipped
once it becomes available. Old orders have precedence over new or
recently placed orders.
Q: Am I charged for a backordered item if it has not shipped?
A: Backordered items are charged only when they are ready to be
processed for shipment. If an item is out of stock, you will still be
charged only for the bulk of the items that are being shipped at that
particular time.
Q: Can I pick up my order if I live or am visiting locally? A:
Our facilities are NOT open to the public. All walk-ins must be active
law enforcement or military personnel. Identification is required upon
entry into our facilities.
Q: Do I have to be in the military or a police officer to make
purchases on your website? A: NO. Anyone over the age of 18 is
able to purchase our products online. While we do carry certain
products that are available to law enforcement and military only, most
of our products are available for sale to the general public. The
customer is responsible for adhering to his/her own state laws.
Q:
Can I buy magazines if I am not in law enforcement? A: Yes,
you can. However, we do not ship magazines that are considered “high-
capacity” to civilians in states that have restrictions. Please check
your local/state laws for more information.
Q:
Do you ship magazines to an APO address? A: No, we will not
ship magazines to an APO address.
Q:
Do you ship outside of the United States? A: Yes, we do ship
outside of the U.S. However, the methods of payment for international
orders are different than those nationwide. We do adhere to all ITAR
rules and regulations for the exportation of restricted items.
Q: What method of payment is accepted for international orders?
A: Credit cards are not accepted. Payment is provided via bank wire
transfers. PayPal is sometimes an appropriate method of payment. For
further details regarding this Paypal option for international orders,
please contact us at cs@botach.com.
Q: Why is
my order status “Awaiting Payment”? A: “Awaiting Payment”
status signifies that there are some discrepancies with the billing
information on your order. Customers are contacted when necessary if
further information is needed. The customer may be asked to verify
his/her billing address, phone number, email, etc in order for us to
confirm that the transaction is not fraudulent. We may choose not to
ship an order if we have determined that the transaction is too risky
due to conflicting information provided by the customer and the credit
card company.
Q: I recently made a purchase, and the item is now on sale. Can I get a
credit for the difference? A: We are more than happy to adjust
the price for a sale item if the sale item still remains unshipped.
Once the sale item has a tracking number and is therefore charged and
leaving our facility, we will not reimburse for the difference.
Q: I saw the same item on another website at a lower cost, do you price
match? A: We strive to maintain competitive prices for our
customers. We are more than happy to beat or match any advertised price
at time of purchase. Price protection plan does not apply to sale
items, limited quantity offers, manufacturer’s rebates, closeouts,
clearances, bulk quantity items, or typographical errors.
Q: Do you offer discounts for law enforcement or military officers?
A: Yes. We do offer further discounts if and when we are able to.
Please contact our Sales Department at 1-888-344-5145, or email us at
sales@botach.com for quotes or discounts on your purchase.
Q:
How do I place a department/agency purchase? A: You may place
an order in several ways. You can contact our sales department by phone
at 323-293-7770. If you are placing a purchase order and would like to
be billed Net 30, you must fax or email a copy of your order that
includes department letterhead to 323-443-3997 or sales@botach.com. You
are also more than welcome to place an order on our website.
Q: What
are your methods of shipping? A: All of our orders are shipped
UPS or USPS . With our Free Standard Ground Shipping option we retain
the right to choose the best method for freight. If the ultimate
destination for your package requires a specific method because the
area has limited access, you are required to pay for shipping. A
customer is also required to pay for shipping if he/she needs expedited
shipping .
Q: What is your
return policy? A: Our return policy is backed by a 100% money
back guarantee. You have 15 days from the time of your orders delivery
to notify us of any intent to return merchandise. You can fill out an
RMA# Form (Return Authorization) on our Customer Service page. All
products must be returned in original condition and contain all
manufacturer packaging and tags. If an item proves to be defective
within the 15-day return policy or is shipped incorrectly, we will be
more than happy to cover the return shipping to have the item replaced
or credited to you. We may ask that you return merchandise directly to
the manufacturer if it is after our 15-day return policy if the product
is covered by any manufacturer warranty.
Q:
Is there any exchange fee or restocking fee? A: Yes, there is
an exchange fee for returns. The exchange fee is the base shipping cost
needed to have the merchandise returned to you. You will only be
charged the exchange fee if you returned a product for any other reason
that is not a fault of our own. This includes but is not limited to you
ordering the incorrect product, not satisfied with the color or size,
changed your mind about the purchase, etc. A re-stocking fee of 25% is
implemented if we accept return merchandise after our 15- day return
policy and if the merchandise was returned in poor condition and
missing their original manufacturer packaging and/or tags. This fee is
non-negotiable.
Q: My package was lost or damaged in transit. How do I get the items
reshipped to me? A: You must notify us as soon as possible if
your order was delivered to you in a damaged container or if the
package never reached its final destination. If the package never
reached its destination, we will have to contact the freight company
and file a Claim. A tracer will be initiated and an investigation will
commence. We are not able to ship any replacements until we have a
confirmation from the freight company that the package was located at
one of their facilities or until they conclude that the package was
indeed lost. The Claim process takes approximately 3-14 business days.
If the package was damaged in transit, you must keep any and all
container and packaging material. UPS or USPS will want to inspect the
package themselves for any insurance purposes.
Q: I accidentally input the wrong address but my order has already
shipped, can I change the shipping address? A: Yes, in most
cases we are able to fix and intercept the package once it’s already in
transit. You must contact us as soon as possible as this option has a
limited time frame. You will be responsible for covering any shipping
surcharges and fuel charges that the shipper requires. Any additional
charges will be billed to the credit card on file for the purchase.
Q: How can I
cancel my order? A: You may cancel your order via email at
cs@botach.com or by phone at 1-888-344-5145 if a tracking number is not
yet available for the item or order. The sooner you do it, the better
it is as we cannot guarantee return of package once it’s in transit and
you will be required to cover any fuel charges if the package has
already shipped and you decided to cancel late.
Q: How
can I add an item to my order? A: With the Free Ground
Shipping on all orders, your best option is to just place a new order
for the any additional items needed. We cannot guarantee the change you
requested will be implemented if the order is already being processed
in our shipping department.
Q: What is the ETA (estimated time of arrival) for the items on
backorder? A: ETA’s vary depending on the manufacturer of the
product you ordered. The standard eta for most out of stock items is
between 10-15 business days. This does not include an eta for special
ordered items or scopes i.e. Trijicon or Leupolds. Eta’s for optics may
take longer than the standard time frame mentioned.Be advised that
ETA’s are liable to change depending on the manufacturers or to high
demand of a certain product.
Q: How long does it take for a refund to show up in my account?
A: Funds take anywhere from 24-72 hours to be processed back into your
account. You are always notified of any credit issued to you via email.
Q: Do
you have any catalogues available? A: No, we do not offer any
catalogues for our products. All product information is provided online.
Our return policy is backed by a 100% money back guarantee. You have 15 days from the time of your orders delivery to notify us of any intent to return merchandise. You can fill out an RMA# Form (Return Authorization) on our Customer Service page. All products must be returned in original condition and contain all manufacturer packaging and tags.
If an item proves to be defective within the 15-day return policy or is shipped incorrectly, we will be more than happy to cover the return shipping to have the item replaced or credited to you. We may ask that you return merchandise directly to the manufacturer if it is after our 15-day return policy if the product is covered by any manufacturer warranty.
Our Team of Professional Specialists are ready to serve you and earn your business.
Direct Phone/Fax, GSA Only (786)282-8680, General Sales & Service (323)545-6751, or complete the form below.
How to request a quote, and save.
Call us or we will call you
Click the RFQ link in the top nav. You can upload bid docs and product specs.
On each product page, there is a yellow button that says request quote. Click on that and fill out the form.
Add items to your shopping cart that you are looking for, then click Request Quote on the bottom of the page. Submit your quote and we will get back to you.
Practicial Tactical Solutions For Those Serving & Protecting Our Great Country, Thank You